[1]喻亿玲,刘小加,王 晶,等. 品管圈活动在提高瘢痕患者激光治疗满意度中的应用[J].中国美容医学,2018,(07):135-137.
　YU Yi-ling,LIU Xiao-jia,WANG Jing,et al. The Application of Quality Control Circle for Improving the Scar Patient,s Satisfaction[J].Medical Aesthetics and Beauty,2018,(07):135-137.
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 品管圈活动在提高瘢痕患者激光治疗满意度中的应用
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《中国美容医学》[ISSN:1008-6445/CN:61-1347/R]

卷:
期数:
2018年07期
页码:
135-137
栏目:
出版日期:
2018-08-10

文章信息/Info

Title:
 The Application of Quality Control Circle for Improving the Scar Patient,s Satisfaction
文章编号:
1008-6455（2018）07-0135-03
作者:
 喻亿玲; 刘小加; 王 晶; 邹勃生
Author(s):
YU Yi-ling; LIU Xiao-jia; WANG Jing; ZOU Bo-sheng
关键词:
 ; [关键词]品管圈; 瘢痕; 激光治疗; 满意度
Keywords:
Key words: quality control circle;  scar;  laser therapy;  degree of satisfaction
分类号:
R47
文献标志码:
B
摘要:
[摘要]目的：探讨运用品管圈管理方法提高瘢痕患者激光治疗满意度的应用效果。方法：选取2016年1月-2016年12月在笔者科室
行激光治疗瘢痕的患者100例为对照组，2017年1月-2017年12月就诊的患者100例为观察组。对照组行常规护理，观察组进行主题
为“提高瘢痕患者激光治疗满意度”的品管圈活动，通过对患者满意度现状调查与要因分析，制定护理对策并实施。比较两组患
者治疗满意度情况。结果：观察组治疗满意度为95.0%高于对照组的86.0%，差异有统计学意义（P＜0.05）。结论：开展品管圈活
动可显著提高瘢痕患者激光治疗满意度，且提高了医护人员工作效率，增强了护理工作人员的团队合作精神和科室凝聚力。

Abstract:
Abstract: Objective To explore the application effect of the management method of transportation neckline to improve the
laser treatment satisfaction of scar patients. Methods 100 patients with scars treated in our department from January 2016 to
December 2016 were selected as the control group. 100 patients from January 2017 to December 2017 were the observation
group. The control group was treated with conduction and standard nursing. In the observation group, the subject was the
activity of "improving the satisfaction of laser treatment of scar patients". Through the investigation and analysis of the status
quo of patients’ satisfaction, the nursing countermeasures were formulated and implemented. The patients’ satisfaction with
treatment were compared between the two groups. Results The satisfaction rate of the observation group was 95.0%, which
was higher than that of the control group(86.0%), the difference was statistically significant(P ＜0.05). Conclusion The
activities of the product pipe circle can significantly improve the satisfaction of laser treatment for patients with scar, improve
the work efficiency of the medical staff, enhance the team spirit of the nursing staff and the cohesion of the department.

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更新日期/Last Update: 2018-09-10